Tel:01384 297311 9.30am till 2.30pm

Terms and Conditions

These terms and conditions apply to all transactions on   , the website is operated by K9 Pet Products UK LTD.
Please read them through before placing your order. We may occasionally change these terms without notice to our customers, also referred to as ‘You' and changes will apply to all subsequent orders. The product offered on this website shall be governed by English Law and will be subject to the jurisdiction of the English Courts. These terms and conditions do not affect your legal rights.

Intellectual Property and Terms of Use

By accessing, browsing and using this website you acknowledge your agreement to the following laws and regulations. The website is Copyright © 2016 . All copyright, trademarks and all other intellectual property rights in all material or content of the website remain vested in us. The material and content of this website is for your personal, non-commercial use only and you may only download such material required to make a purchase. Any other use of the material and content of this website is not allowed.

Pricing and Payment

The price charged and the one you pay is the price displayed on our website at the time we receive your order. If however we discover an error in the price of goods ordered, we will write to you and give you the option of either reconfirming your order at the new price or cancelling your order.

Ordering Online

Payment in full is due at the time of placing your order. Online orders must be paid for by credit/debit card. We accept Visa, Mastercard, Visa Delta, Visa Electron, Switch, Solo, and JCB. via paypal,. All payments will be made in pounds sterling, all goods remain our property until payed for in full.

Payment Security

All card payments on our site are made on a secure payment page. This means your credit card information is encrypted, no credit card information is stored or kepted by us we in fact have no access to your card details.


Delivery applies to UK Mainland addresses only. We aim to make deliveries within 3 days but please allow up to 10 days. If an item is not currently in stock, you will be advised when you place your order or soon after. All delivery dates provided are estimates and we shall not be liable to make good any damage or loss of whatever nature arising directly or indirectly from delay in delivery. Once goods are delivered to your designated address they become your sole responsibility and we shall not be liable for any loss or damage to goods thereafter.


Cleaning instructions are provided on our website and we shall not in any event be liable for any damage caused indirectly or directly by our goods by incorrect cleaning procedures.

Returns & Refunds 

Please see the details here: Click Here  please be aware personalized beds cannot be returned unless faulty as they cannot be resold, and they must still be returned within the 3 month warranty period.

As all our beds are hand made there could be a variation in the size quoted on the site of up to ten percent
This due to how each machinist works sews the fabric together Some take a larger seam than others
Therefore please take this into account when ordering it is better for your pet to be completely comfortable in there new doze bed than cramped up.