As clearly stated on our product pages we CANNOT and DO NOT warranty against Chewing, as no dog bed is chew proof we warranty the product for manufacturing defects only. Upon delivery and in the event that you have received a product with a defect in material or craftsmanship, you must return the product within 8 days of the initial delivery to the original place of purchase for their warranty assistance. If you are unable to warranty an item at the original place of purchase, please contact via email to obtain a Return Merchandise Authorization Number (RMA#).
Warranty products must be returned clean. For Damage due to reasons outside the scope of our guarantee you are able to purchase replacement covers.
Packages must be returned shipping prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.
Send Warranties to the Address emailed to you when you complete the RMA request.
Please include a note with the following information:
Daytime Phone Number
Location of damage on item
What is not covered by the Warranty?
Currently we do not warrant our other products against chewing, if there is a manufacture defect please sends us an email and photo and we will try our best to accommodate you.
What we need to process a warranty is
- An email sent by the person who placed the order (usually you) with your name and address
- A photo of the defect
- Date purchased.
Send email with pictures to firstname.lastname@example.org