Product Returns
If you have ordered the wrong size
bed or the wrong colour, you can return items up to 8 days after receiving
them, as long as they are in an unused resalable condition. You may wish to use
an online delivery company who will collect and deliver your item back to us, please
use a shipping service that requires a signature as proof of delivery.
There are many companies offering
this service, here is a link to delivery service that many of our customers use.
www.parcel2go.com as we pay for free delivery the return cost
must be paid by the customer. Please note: We are not associated with
this business and you use them at your own risk. You will receive a tracking
number and invoice from this delivery service please keep these details safe as
we may ask you to supply them as proof of return.
What is not covered by the Dog
Doza warranty?
The Dog Doza warranty does not cover damage caused by your dog/s
via chewing or improper use or neglect or damage caused by normal wear and
tear. In the event that you have Dog Doza Bed
with a defect in material or craftsmanship please contact us via email. Any returned items must be in original condition
with all return packaging intact to receive a product refund.
Please include a note with the
following information:
Your Original Invoice No:
Date of Purchase:
Your Full Name:
Your Full Address:
Daytime Phone Number:
The reason for the return:
Signature:
Refunds
Refunds will
be made once items have been returned back and checked, please allow 10 days for
them to be processed, if you paid via paypal you will be refunded back to your
paypal account, if you paid via credit/debit card you will be refunded to the card you originally
used to purchase the item/s.
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