Dog Doza Style XMAS Collection - Quilted Dog Beds Choose Size Colour

Most problems occur when customers try to save money and order a dog bed that is to small, please use our breed size options and also ask yourself is my dog big, small or average size for the breed. Please also measure the area where the bed will be placed, is there enough room?

Follow these simply rules and you will have a happy purchase and save yourself the time and cost of returning the product. 

At the checkout stage: 

Please check you have only selected 1 colour per bed/cover ordered, this will stop delays dispatching your order.

Product Returns

If you have ordered the wrong size bed or the wrong colour, you can return items up to 14 days after receiving them, as long as they are in an unused resalable condition. You may wish to use an online delivery company who will collect and deliver your item back to us, please use a shipping service that requires a signature as proof of delivery.  If you have received a product that has arrived faulty / damaged please contact us we will get the item replaced or refunded at our cost.

There are many companies offering this service, here is a link to delivery service that many of our customers use.  

http://www.parcel2go.com/

Please note: We are not associated with this business and you use them at your own risk. You will receive a tracking number and invoice from this delivery service please keep these details safe as we may ask you to supply them as proof of return.  Return delivery cost must be paid by the customer expect unless you a have received a product/s that are either faulty or damaged in transit.

What is not covered by the Dog Doza warranty?   

The Dog Doza warranty does not cover damage caused by your dog/s via chewing or improper use or neglect or damage caused by normal wear and tear.  In the event that you have Dog Doza Bed with a defect in material or craftsmanship please contact us via email. Any returned items must be in original condition with all return packaging intact to receive a product refund.

Address to Send Return to: 

DOG DOZA Returns (C/O) Tens MED 
Old Trecastle Barn 
Penyclawdd 
Monmouth 
NP25 4BW 

Please include a note with the following information:

Your Original Invoice No:
Date of Purchase:

Your Full Name:
Your Full Address:
Daytime Phone Number:
The reason for the return:

Signature:

Refunds

Refunds will be made once items have been returned back and checked, please allow 14 days for them to be processed, if you paid via paypal you will be refunded back to your paypal account, if you paid via credit/debit  card you will be refunded to the card you originally used to purchase the item/s. If the refund is taking place more than 60 days after you placed the order, we can either send a paypal refund via email or issue you with a cheque.